Your purchase
You purchase digital service credits for AI football analysis. Credits are not bets, gambling balances or a guarantee of a favourable match result. The selected quantity, price and currency are shown before Paystack checkout.
When credits arrive
Credits are added when the backend verifies a successful payment with Paystack. The payment reference, amount and currency are checked against the purchase record. Opening checkout or receiving a bank notification alone does not complete delivery.
Successful and failed analysis
One successful standard screenshot analysis consumes one credit. Configured model-specific costs may differ. Credits are reserved at the start of processing and retained on completion. A caught failure returns the reserved credits through a credit-activity entry; it does not refund your payment method.
An outage or interrupted process may leave an analysis pending and require manual reconciliation. If no result arrives or a credit return is missing, report the analysis reference. Check your saved history before submitting another request.
Missing credits and duplicate payments
If payment succeeded but credits are missing, check your credit activity and contact support with your account email, payment reference, payment date, amount and currency. Do not make another payment solely to resolve missing delivery. Support can review the transaction and whether delivery or a payment remedy is appropriate.
24-hour refunds for unused purchased credits
Purchased credits that have not been used are eligible for a refund if you contact support within 24 hours of purchase. Credits used for a completed analysis are not refundable. This does not limit any refund or remedy rights required by applicable consumer law.
To request a refund, contact support within 24 hours of purchase with your account email and payment reference. Support will check the purchase time and credit usage. The 24-hour period is the request deadline, not a promise that a payment refund will reach your account within 24 hours. Trial credits have no purchase price and are not eligible for a cash refund.
Requesting a refund review
Contact support through the Contact Us page and explain the issue. Missing delivery, duplicate charges and technical service failures should be reviewed against payment and analysis records. An incorrect match prediction alone does not establish that the digital analysis was not delivered.
A payment refund is not automatic when service credits are returned. Refund requests are handled through support.
Consumer rights
Nothing in this policy removes mandatory cancellation, refund or remedy rights available under applicable consumer-protection law. Any refund decision must respect those rights. Raise an unresolved issue through support; your access to applicable dispute procedures, courts and regulators remains available.
Company & contact
For service, payment or privacy questions, visit Contact Us.